Terms And Conditions

TERMS AND CONDITIONS

SANSA® is a registered trademark solely owned by SANSA JEWELLERY PRIVATE LIMITED (hereinafter referred to as us/we/our/this website/SANSA®/www.sansajewellery.com/company) with its registered office at 6-3-348/12/A, Road No 1, Banjara Hills, Hyderabad-500034, India. We reserve all rights to this website.

The “website” refers to “www.sansajewellery.com“, owned and operated by SANSA JEWELLERY PRIVATE LIMITED. It provides a venue for users of SANSA® to purchase products listed at the SANSA® Jewellery store or on www.sansajewellery.com.

By using the services provided by our website, www.sansajewellery.com, you are considered to have read and accepted all our terms and conditions. These terms and conditions are listed below on this webpage or may be revised from time to time, for an indefinite period. By using this website, you understand and agree to be bound by all our terms and conditions.

SANSA® reserves the right to change the terms and conditions of this website without any obligation to inform you about the same. You must review them as often as possible to stay informed about any changes. Every right, including copyright on this website, is owned by SANSA®.

SANSA JEWELLERY PRIVATE LIMITED expressly reserves all intellectual property rights in images, text, logos, products, programs, technology, content, and other elements that appear on this website. Any use of this website or its content, including copying, modifying, distributing, storing, or reposting, in whole or part, is prohibited without prior permission from SANSA®.

For any complaints, queries, or suggestions regarding the terms and conditions or the website, feel free to contact us at +91 9848030002 or write to us at info@sansajewellery.com during the timeframe of 10:00 AM to 8:00 PM, Indian Standard Time.

Please make sure to read the following terms and conditions carefully before buying a product.

1. Your information should be true and complete while registering on www.sansajewellery.com.
2. Your registration data should be updated to keep it current and accurate. SANSA JEWELLERY PRIVATE LIMITED has the right to cancel your membership and refuse to provide access to our website if we find or suspect any information used for registration to be false.
3. For delivery failures due to mistakes from the buyer’s end, such as the wrong address or name, any extra costs incurred by SANSA JEWELLERY PRIVATE LIMITED for the re-delivery of the item should be paid by the buyer.
4. In case of any delay in delivery due to natural calamity, public holidays, or any unforeseen circumstances, you shall not hold SANSA® liable for the delay in the delivery of the product(s).
5. You are bound to provide true and authentic information when requested on the website. We reserve the right to ask for additional information for accepting orders or before attempting delivery. If, upon confirmation, the information is found to be false, SANSA® has the right, at its sole discretion, to reject your registration and/or debar you from using the services of www.sansajewellery.com without any prior notification.
6. It is the buyer’s responsibility to ensure that the address provided for delivery is accurate.
7. Please carefully read the product descriptions before placing an order. By placing an order, you agree to be bound by all the terms and conditions of sale and the invitation to offer that is included in the product description.

 

Statutory

You are prohibited from using or purchasing from this website or from contracting with this website if you are below 18 years of age. Under any circumstances, anybody who is unable to contract according to the Indian Contract Act, of 1892, must refrain from using this website.

For anyone accessing this website outside India is responsible for mandatorily follow the local laws to the extent they are applicable. SANSA^® reserve the right(s) to reject an order without prior notice if found any kind of breach of national/state laws in India.

 

Orders, Shipment, Pricing, and Payment

 

Domestic Orders

Payment for orders shipped within India can only be accepted in INR. Prices are inclusive of MRP (Maximum Retail Price), CGST/SGST (Central Goods and Services Tax/State Goods and Services Tax), and IGST (Integrated Goods and Services Tax), as applicable. Payments for Domestic Orders are accepted exclusively through the Online gateway using domestic credit/debit cards.

Dispatch and delivery

SANSA^® understands and respects your privacy. We ensure to maintain strict confidentiality of the details you share with us and it will not be shared with a third party. For the delivery of products, an email will be sent to your mail which includes the details of your order with a tentative date of delivery. You will also be provided with a link in the mail which you can use to track your order.

SANSA^® reserves the right to limit the quantity or value of products purchased by the customer and also such other restrictions that may apply to orders placed, by the same account, or credit/debit card and for orders that use the same delivery address. In case such limitations are applied, we will notify the customer regarding the same. SANSA^® reserves the rights at its sole discretion to deny sales to anyone as we may deem fit.

Website security

Violating the security of this website or attempting to violate the same is strictly prohibited. This includes and without limitation to the following:

1. Logging onto an account or server and/or accessing the data that you do not have the authorisation to access.
2. Without proper authorisation, attempting to scan, probe or test the website’s network, system’s vulnerability, security breach or authentication measures.
3. Interfering or attempting to interfere with a service/services to any other user, host or network, including, without limitation adding/sending/uploading/submitting a virus/viruses to the website, overloading the website, spamming the website, mail-bombing the website or crashing the website.
4. Sending of emails: This included promotions and/or advertising of products and/or services.
5. Using any device, software or routine to interfere or an attempt to interfere with the functioning of this website or any other activity being conducted on this website.
6. Use or attempt to use any part of the header information in any of our email, newsgroup, posting violations of system or network security.
7. Use or attempt to use any software, engine, tool, agent or any other device or mechanism, including, without limitation, browsers, robots, spiders, avatars or intelligent agents, to navigate or search this website other than using the search engine and search agents available on this website and anything other than the generally available third party web browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge.

 

Shipping, Tracking, and Delivery Policies

 

Domestic Orders

We offer free shipping within India for all domestic orders. The delivery time for domestic orders is typically within 7 to 10 working days from the date of order confirmation, unless delayed by government authorities or related entities. In case of a delivery failure within the stipulated time, we will cancel the order and issue a refund to the same payment method used for the purchase. To ensure secure delivery, your identity proof may be required for verification at the time of receiving the order. Accepted identity proofs include:

– PAN card

– Aadhaar card

– Driving license

– Passport

– Voter identification card

All our shipments are fully insured by SANSA® until they reach you, ensuring your purchase is protected. For any assistance, you can contact us at +91 9848030002 or email us at info@sansajewellery.com

 

Cancellation

Cancellation by SANSA^®:

SANSA^® reserves the right in its sole discretion to reject or cancel any order that we cannot accept due to various reasons. Some of these reasons include:
– The non-availability of the product for purchase
– Due to errors in price or information of the product detected by our technical department for fraud avoidance
– Any other issue identified by SANSA^® for refusing the order

SANSA^® also reserves the right to ask for additional information, if required, in some cases. We will send you an email notification if your order is cancelled partially or folly or if it requires any additional information.

Cancellation by customer:

Any order(s) can be placed by you can only be cancelled before it is shipped to the address provided. You can track the status of your order from the tracking option available on www.sansajewellery.com. The refund process for valid cancellations will be initiated to your account through the same mode of payment used for the transaction. When the refund process is initiated, you will receive the amount in your account. Please note that the time taken for the refund to reflect in your account might vary depending on the process and the terms and conditions of the respective banks. In case of events where the transaction failed and the amount is deducted from your account, we’ll initiate the refund of the same to your account used for the transaction.

Return Policy

At SANSA®, we prioritize customer satisfaction and aim to provide a seamless return process for our products. Please find the details of our return policy below:

1 The 7-day return policy is applicable only on domestic orders.

2 If you receive a product in a damaged condition or are dissatisfied for any reason, you can initiate a return provided the product is unused, in its original packaging, and accompanied by the invoice.

3 To initiate a return, contact us within 7 days of receiving the product at +91 9848030002 or via email at info@sansajewellery.com.

4 Our delivery partner will facilitate the collection of the product from your address within India, and no shipping charges will apply for the return.

Return Process Conditions

Contact SANSA® to confirm your return request and receive further instructions. Ensure the product is returned in its original, unused, and unmodified condition. Include the invoice and any guarantee documents with the returned product. Returns requested after 7 days from the date of receiving the product will not be processed.

Refund Process For Domestic Orders

1 100% refund can be claimed for domestic orders.

2 The refund will be processed once we receive the product and verify its condition.

3 Refunds will be issued via the same mode of payment used for the purchase.

4 For online payments, the refund might take 7 to 15 working days from the receipt of the product at the warehouse of SANSA^®.

5 For COD (Cash On Delivery) orders, refunds will be issued via cheque or online transfer (NEFT), based on the customer’s preference:

6 If a cancelled cheque is provided, refunds will be processed within 7 to 15 working days via online transfer.

7 Without a cancelled cheque, refunds will be issued via cheque sent by courier, which may take up to 30 working days for delivery.

Note:

We reserve the right to reject the exchange of jewellery products due to the differential that may arise, as every jewellery piece is of different weight and therefore the price will differ. All our pricing is calculated using the current prices of precious metals and gems to give you the best value. These prices are subject to change from time to time-based on the fluctuations in prices of precious metals and gems, hence the prices for our products are also subject to change. However, if you are cancelling a damaged product, the refund will be made directly into your account or issued by cheque. Please refer to the return policy for more details. The prices on our website are subject to change without notice. You will be charged the price for the product as it is listed on the day of purchase.

Privacy policy

SANSA^® ensures the complete confidentiality of your details shared with us and it will not be shared with any third party. We might request you details such as your date of birth, email address, contact number, residential address, etc. at the time of registration or for feedback, contests, placing orders and newsletters. You can unsubscribe to our newsletters or any other information received from SANSA^® at any point in time.

To enhance security, SANSA^® does not accept any financial information on its servers. Any financial information entered by the customer on the website during the payment is directly received by the payment gateway and is sent to their respective bank’s servers. All of this is processed by the industry-standard protocol of SSL (Secure Socket Layer).

SANSA^® reserves the right to recover the cost of goods, collection charges and legal expenses that are caused to SANSA^® due to a person’s fraudulent use of our website. We also reserve the right to initiate legal proceedings against any kind of fraudulent use of the website or any other acts that are considered as a breach to our terms and conditions.

Disclaimer

Every product listed on our website, www.sansajewellery.con constitutes an invitation offer. Your order for the purchase of product(s) displayed on the website contributed to your offer which is subject to the terms and conditions as listed herein. In part, SANSA^® reserves the right to reject your offer without prior information to you. Our acceptance of your order is considered valid upon dispatch of the products you’ve ordered. The dispatch of the product(s) you’ve ordered may or may not be fulfilled at the same time. In that case, the part of the order that has been dispatched is deemed to have been accepted by SANSA^® and the balance will continue to be an offer to us and we reserve the right to either accept or reject the remaining offer. No act of SANSA^® before the dispatch of your order will constitute the acceptance of your offer. If your email address is provided to us, we’ll notify you by email to confirm the receipt of your order and its dispatch and further which will be the acceptance of your order.

We try our best to display the size, shape and colours of the products that appear on our website as accurately as possible. However, the actual colours might vary depending on factors such as the settings in your monitor. We cannot guarantee that any particular colour settings on your monitor can reflect the colour of the product accurately on delivery.

Content

For all content on this website, SANSA^® owns the copyright, including images. Every intellectual property and trademark are either owned or licensed to SANSA^®. Any content, including images that are otherwise, are mentioned on the website. Copying, distributing, downloading, reproducing, displaying, posting or transmitting any of the content or parts of them are prohibited without written consent from SANSA^®. Printing or downloading the pages should only be for your personal use and should not be used for any kind of commercial purpose. We try our best to keep the information on our website as accurate as possible. However, we are not bound to accept responsibility for any errors or inaccuracies beyond our reasonable control. The coloured images might vary based on the settings on your monitor and we cannot guarantee that they will be rendered correctly on different screens.

You might find links on this website leading to other websites. These websites outside ours are not under our control and we cannot be held responsible or make any warranties for those websites. These links are provided as they could be of your interest but we are not responsible for monitoring and endorsing these websites.

Liability

This is to bring to your notice that SANSA^® takes no responsibility for any damage or loss due to our service of online orders or any goods supplied using this service, except for as and when it is required by the law. This includes the situation where we could have foreseen the loss or the possibility of it being brought to our notice.

SANSA^® does not provide any guarantee/warranty on the products being shipped within India. We’ll provide the authenticity certificate certifying that the product delivered to the customer is completely genuine. Any product you buy from our website is completely at your discretion. Orders placed on www.sansajewellery.com mean that you accept the fact that you’ve placed the order only after thoroughly inquiring about the product and are completely acquainted with the product, its components, characteristics, features, etc. SANSA^® is not responsible for any kind of damage or loss suffered by the customer, domestic, due to the use of our product(s).

SANSA^® reserves the right to change the website disclaimer at any point in time. In case of such an event, we will be updating the same on our website, www.sansajewellery.com. If you do not wish to be governed by the updated website disclaimer, please refrain from the further use of this website. The website disclaimer is governed by the laws of the Indian government and both you and we agree to use to courts of Hyderabad jurisdiction to resolve any dispute between us. If any part of this disclaimer is to be found invalid by the law, the rest of them remain valid and enforceable.

Any reviews, feedback, comments, ideas, suggestions and other submissions disclosed, submitted or offered, including all the intellectual properties in the comments, in connection with your use of this website will be and will continue to remain the property of SANSA^®. Thus SANSA^® exclusively owns all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. This also means that SANSA^® is also entitled to use, reproduce, disclose, modify, adapt, create derivative work from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.

SANSA^® will be under no obligation;

1. – To maintain any comments in confidence
2. – To pay compensation for any comments on the website
3. – To respond to any comments on the website

By continuing the use of this website you agree and confirm that any comment submitted by you on the website will not violate our policies or any right of any third party including trademark, copyright, privacy or any other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you on the website will be or contain libellous or otherwise unlawful, abusive, threatening or obscene material, or contain any software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any forms of spam.

SANSA^® reserves the right to monitor, edit and/or remove any comments submitted to this website. By submitting a comment, you grant SANSA^® to use the name that you submitted in connection with any comments. Using this website also means that you agree not to use any false email address, impersonate any person or entity or otherwise mislead using any comments that you submit on this website. You are and shall remain solely responsible for the content of your comments on this website. You further agree to compensate SANSA^® as its affiliates for all claims resulting from any comments submitted by you. SANSA^® and our affiliates are not responsible, nor assume any liability for any comments submitted, either by you or any third party.

Trademark and Copyright

All intellectual property rights in all texts, programs, products, content and other materials that appear on this website are reserved by SANSA^®. Access to this website doesn’t mean permission to use any name, logo or marks in any manner. Every material on this website, including texts, images, illustrations, designs, icons, programs, music, photographs, downloads, videos, written and other materials are part of this website’s content and are intended solely for personal use and are not for any commercial use for you. Downloading a copy of the content for personal use only is allowed. This downloading does not mean the transfer of the right, title or interest to you. Except in the conditioned mentioned here in the terms and conditions, you will not reproduce, publish, transmit, distribute, display, modify, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of this website or any related software. Every software used on this website is the property of SANSA^® or its suppliers, which are protected by Indian and international copyright laws.

SANSA^® is not liable for any kind of delay in the performance or non-performance of our obligations hereunder and shall not be liable for any damage or loss caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-vulnerability or delay in transport.

Termination of user agreement

This user agreement is effective until and unless it is terminated either by you or by SANSA^®. If you wish to terminate this user agreement, you may inform us through the Indian postal services by registered/speed post stating that you no longer wish to be associated with this website, provided that you will discontinue any further use of this website. SANSA^® may terminate this user agreement at any point of time and may do so without notice and accordingly deny you access to this website. This kind of termination will be without any liability to SANSA^®. Upon any termination of this user agreement, either by you or SANSA^®, you must promptly destroy all materials downloaded or obtained from this website including the copies of such materials, whether made under user agreement or otherwise. SANSA^®‘s right to any comments shall surpass any termination of this user agreement. Any such kind of termination of this user agreement shall not cancel your obligation to pay for the product(s) that are already ordered by you from the website or affect any liability against you that may have arisen under the user agreement.

This user agreement shall be constructed in accordance with the applicable laws of India. The courts of Hyderabad shall alone have the exclusive jurisdiction in any proceedings arising out of this agreement.

Changes in Terms and Conditions

SANSA^® reserves the right at any point of time to make changes in the terms and conditions of this user agreement without any prior notice to you. These modifications will be updated on this website and we request you to keep read the terms and conditions carefully before using this website and placing any orders on this website. You can access updated terms and conditions under the ‘Terms and Conditions’ section of www.sansajewellery.com. In the event of terms and conditions being not acceptable to you, you may refrain from using the services of this website. However, if you continue to use this website or the services offered by it, you shall be deemed to have agreed and accepted to the modified terms and conditions and you undertake to abide by those terms and conditions.