At SANSA, every piece is crafted with intention. As many of our creations are handcrafted or made to order, our return and exchange policy is designed to ensure fairness while preserving the integrity of every piece we create.
Every bespoke creation is designed exclusively for you. As each piece is personalised and handcrafted to your specifications, bespoke jewellery cannot be returned, refunded or exchanged once production has commenced.
This includes jewellery that has been custom designed, engraved, resized, personalised or created using specially sourced gemstones.
Orders may be cancelled only before production begins. Where design, sourcing or consultation costs have already been incurred, applicable charges may be deducted from any eligible refund.
Selected pieces from our Ready to Adorn collections are eligible for exchange, subject to inspection and verification.
To qualify for exchange, jewellery must:
Jewellery with significant structural damage, counterfeit components or unauthorised modifications may not qualify.
If you receive an incorrect product, experience transit damage or believe your jewellery has a manufacturing defect, please contact us as soon as possible. Every request is reviewed individually, and where appropriate, SANSA will arrange a repair, replacement or other suitable resolution in accordance with applicable consumer laws.
Every exchange request is handled with the same care and attention that goes into creating each SANSA piece. Our aim is to provide a transparent, thoughtful and seamless experience, ensuring your jewellery continues to be treasured for years to come.
For assistance with returns, exchanges or after-sales care, please contact our Client Services team at info@sansajewellery.com or +91 98480 59500.
