By accessing or using the SANSA website, you agree to these Terms & Conditions and the policies referenced within them, including our Privacy, Shipping, Payment, Return & Exchange and Warranty policies.
These terms apply to all interactions with SANSA, including browsing the website, placing orders, commissioning bespoke creations and using our services.
You must be at least 18 years of age, or otherwise legally authorised to enter into a binding contract,
to make a purchase.
As our collections and services evolve, these Terms may be updated from time to time. We encourage you to review them periodically. While we endeavour to provide uninterrupted access to our website, occasional interruptions may occur due to maintenance or circumstances beyond our control.
Every SANSA creation is designed to be cherished for years to come. Beyond exceptional craftsmanship, we are committed to providing thoughtful after-sales care that preserves the beauty, integrity and longevity of your jewellery.
Every SANSA piece is covered by a One-Year Limited Manufacturing Warranty from the date of purchase. This warranty applies to verified manufacturing defects in workmanship, including structural issues, faulty clasps or settings, and other defects arising during the manufacturing process.
The warranty does not cover normal wear and tear, accidental damage, loss, theft, misuse, exposure to chemicals, or repairs and alterations carried out by unauthorised jewellers. Where possible, such services may still be provided at an additional cost following assessment by our team.
To help your jewellery remain as beautiful as the day it was created, SANSA offers a range of complimentary lifetime care services for eligible pieces.
These include:
Our specialists carefully examine every piece to identify signs of wear before they become significant repairs, helping ensure your jewellery remains safe to wear and beautifully maintained over time.
We recommend bringing your SANSA jewellery to us once a year for a complimentary professional cleaning and jewellery health check.
During every visit, our experts may inspect:
Certain gemstones may require specialised cleaning methods, and the appropriate treatment will always be determined by our jewellery specialists.
To provide consistent care throughout the life of your jewellery, SANSA may maintain a service history for every piece. This allows us to record previous inspections, servicing, repairs and recommendations, ensuring every future visit receives the same level of expert attention.
At SANSA, after-sales care is an extension of our craftsmanship. Every inspection, cleaning and repair is approached with the same precision and care that goes into creating each piece—so your jewellery can continue to be worn, celebrated and passed on for generations.
