At SANSA, every order is prepared with the same care and precision that goes into creating our jewellery. From the moment your purchase is confirmed to the moment it reaches your doorstep, every piece undergoes a meticulous process of inspection, packaging and secure dispatch to ensure it arrives in perfect condition.
Once your order is placed and payment is confirmed, our team begins preparing your jewellery for dispatch. Every creation is carefully inspected, professionally cleaned, securely packaged and, where applicable, accompanied by its hallmark, certification, warranty information and care guide.
Pieces from our Ready to Adorn collection are generally dispatched within the estimated timelines displayed on the product page. While we strive to meet every delivery estimate, dispatch timelines may occasionally vary during periods of high demand or due to unforeseen operational requirements.
Every bespoke and made-to-order creation is handcrafted exclusively for you. As each piece is individually designed and finished, production timelines vary depending on the complexity of the design, customisation requirements, gemstone sourcing and hallmarking or certification processes.
An estimated completion timeline will be shared with you before production begins, and our team will keep you informed throughout the journey.
Before leaving our studio, every SANSA creation undergoes a comprehensive quality inspection to ensure it meets our standards of craftsmanship, finish and authenticity. Jewellery is dispatched only after successfully completing these checks.
Where applicable, your order will be accompanied by the relevant BIS Hallmark, diamond or gemstone certificates, authenticity documentation and purchase invoice. We recommend retaining these documents for future servicing, warranty, insurance and exchange purposes.
Luxury deserves thoughtful delivery. Every SANSA order is securely packaged and carefully prepared to ensure your jewellery reaches you exactly as it was intended—beautifully crafted, beautifully presented and ready to be treasured.
